Refund & Cancellation Policy

Last updated: 1 August 2026

This Refund & Cancellation Policy applies to all purchases made on the website operated by Ace With Ease IAS Academy (“we”, “us”, “our”). It forms part of our Terms and Conditions.

NO-REFUND POLICY. All sales are final. Once a course, test series, mentorship programme or study material has been purchased, the fee paid is non-refundable, non-cancellable and non-transferable, in whole or in part, under any circumstances except those expressly listed in Section 4 below.

1. Why we do not offer refunds

We sell digital educational content. Access to video lectures, notes, PDFs, essay frameworks and test papers is granted to your account immediately upon successful payment. Because the content is delivered instantly and cannot be returned, un-viewed or recovered once accessed, purchases are treated as final on completion of the transaction.

You are strongly encouraged to review the course page, syllabus, demo lectures, faculty details, validity period and inclusions — and to write to us with any questions — before making a payment.

2. No cancellation after purchase

Orders cannot be cancelled once payment is successfully completed.
Enrolments cannot be paused, deferred, downgraded or transferred to another batch, another course, or another person.
Course validity cannot be extended. Access ends automatically on the expiry date shown at the time of purchase.
Discontinuing use, non-attendance, or failure to access the content during the validity period does not create any right to a refund or credit.

3. Situations that do NOT qualify for a refund

Change of mind, duplicate enrolment by mistake, or purchase of the wrong course.
Dissatisfaction with teaching style, content depth, faculty, or pace of delivery.
Personal reasons — lack of time, health, relocation, job, exam attempt exhausted, or decision to discontinue UPSC preparation.
Failure to clear Prelims, Mains, the Interview or any stage of the Civil Services Examination, or dissatisfaction with marks or answer-evaluation feedback. We make no guarantee of selection, rank or marks.
Problems at your end: no or poor internet connectivity, incompatible or unsupported device, insufficient storage, or browser issues.
Suspension or termination of your account for breach of our Terms — including credential sharing, screen-recording, downloading or redistributing content.
Rescheduling of a live class, change of faculty, or revision of content by us.
A later price drop, sale or promotional offer on a course you have already purchased.

4. Limited exceptions

Refunds will be considered only in the following narrow circumstances:

Duplicate payment	If you are charged more than once for the same order due to a technical or gateway error, the excess amount will be refunded in full.
Failed transaction / amount debited but access not granted	If money is debited from your account but the enrolment is not activated, the amount is normally auto-reversed by your bank or the payment gateway within 5–7 working days. If it is not, write to us and we will reconcile and refund the amount.
Course not delivered by us	If we cancel a batch or programme before it commences and are unable to provide the purchased Service or an equivalent alternative, the fee for that Service will be refunded in full.
Unauthorised / fraudulent transaction	Verified unauthorised charges will be refunded after investigation, in coordination with the payment gateway and your bank.

5. How to raise a refund request under Section 4

Email acewithease@gmail.com with the subject line “Refund Request – [Order ID]” within 7 days of the transaction.
Include your registered name, registered email/mobile number, Order/Transaction ID, date and amount of payment, and the bank/UPI reference number.
Attach the payment receipt or bank statement screenshot showing the debit.

We will acknowledge your request within 48 hours and communicate a decision within 7 working days. Approved refunds are processed to the original payment method only and are typically credited within 7–10 working days, subject to your bank’s or the payment gateway’s processing timelines. Payment gateway charges and applicable taxes may be deducted where permitted.

6. Free and promotional content

Free courses, trial access, scholarship seats, bundled bonuses and promotional material carry no monetary value and are not eligible for any refund, credit or cash equivalent.

7. Chargebacks

We request that you contact us first before initiating a chargeback with your bank or card issuer. Most issues are resolved faster directly. Accounts subject to a chargeback may be suspended pending resolution.

8. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Grievance Officer	Shiva Teja
Email	acewithease@gmail.com
Phone	+91 80768 22001
Address	Ace With Ease IAS Academy, Pillar No. 40, RCM Wonder World, 3rd Floor, RTC X Roads, Opposite Labour Commissioner Office, Lower Tank Bund, Kavadiguda, Hyderabad, Telangana 500020
Response time	Acknowledgement within 48 hours; resolution within 30 days of receipt of the complaint.

9. Changes to this Policy

We may update this Policy from time to time. The version in force at the time of your purchase governs that purchase. The current version is always available on this page.

10. Contact Us

Ace With Ease IAS Academy
Pillar No. 40, RCM Wonder World, 3rd Floor, RTC X Roads, Opposite Labour Commissioner Office, Lower Tank Bund, Kavadiguda, Hyderabad, Telangana 500020
Email: acewithease@gmail.com
Phone: +91 80768 22001

Refund Policy